Have you heard of the saying, “Show me your friends, and I’ll tell you who you are?” One of the things my pastor mentions often is that “You are an average of the 5 people that you hang out with the most.” I agree with these two statement 110% and as parents, we always emphasize to our kids how important it is to make good friends.
Customer service… yes, that’s a big part of business. In fact, in my opinion, that is the heartbeat of any business. Because in the end, what matters is people. People may think that they’re purchasing some”thing” or a product, but it’s really the experience. What they “feel” is what they’re investing in. If it doesn’t make them feel good, it will not be a good purchase.
Now that we’ve become “middle aged” and have kids that are entering their teenage years (wow that’s so weird to write), we can’t help but see weddings in a new light. At the beginning of our business which is now more than a decade ago, we went to weddings and thought how we wished we could’ve done that, had this, worn a different dress, etc…
This year, half of our clients flew in to Atlanta to get their portraits done with us. Many times, they are originally from here, but because of school or jobs, they had to move to another part of the country. But, they’re having their wedding here in Atlanta because their family and friends are all here.
Every week, we have a shoot or a wedding and over the years, we have seen all sorts of personalities in our clients. Sometimes, personality makes all the difference for us! Part of our job is to read the type they have within minutes to know what to speak about, how to act and how ‘adventurous’ we can be.
Family is everything… that’s a saying that I couldn’t relate to for a long time. I come from a broken family, and my mom is all the family I’ve had. There were times when she wasn’t there either and I was handed from place to place. But, God does miracles and even though my family didn’t look ideal or perfect, my mom’s remarriage saved us.
Through our business, we get to mete our couples. And through our couples and their weddings, we get to meet other wedding professionals. Other wedding vendors are crucial to how a wedding day will flow for us. Working at a wedding is unique in that sometimes, you don’t know who you will have to work with until the day comes.
Everyone has a story… and that story is what makes them special, unique and valuable. I value Cristabel + Curtis’s story so much. I don’t know every detail and unless you’re in that relationship, you’ll never know it all, but what I do know is this. They have gone through a lot, many decisions and much love through it all.
I remember when my mom used to always say to me, “One day, you’ll understand.” I’m sure that every mother has said that to their kids, and what’s ironic is that I’m saying that to mine now too. Yes, I do understand now. I’m sure there are even more things that I’ll soon understand, but as I get older, I’m “getting it” more and more.